Return Policy

Returns Policy – Toytexx Inc

1. Returns period:

Request to return product must be made within 7 days of delivery to customer.

2. Items in the following condition can be returned with full refund :

- Defective

- Damaged

- Incorrect

- Unopened box or Opened box & unused with original packaging included

- Must have Original Packaging

3. Restocking fees

- A restocking fee of 10% may apply for product that is unopened.

- A restocking fee of 10% may apply for product that is opened but unused.

- A restocking fee of 20% may apply for product that is opened and used.

**Restocking fees are applicable to product price before shipping & tax.

4. Shipping charges:

Toytexx Inc. will be responsible for all shipping costs when product is defective/damaged/incorrect.

For all other cases, customer will be responsible for all return shipping costs.

5. Following information must be included in ‘return request’ message to Toytexx Inc.:

- Product description

- Number of items to be returned

- Date product was received by customer

- Condition of product

- Condition of packaging

- Reason for return

6. Following documents must be included in returned package:

- Original packaging

- Original labels/tags

- Any product accessories

Manuals/warranty cards

7. Refund process

Toytexx Inc. will process refund within 7 days of receipt of product.

**Customer is advised to send message with return tracking number once product has been sent to us.